#37: Dhruv Saxena CEO of ShipBob

#37: Dhruv Saxena CEO of ShipBob Featured Image

Dhruv Saxena is the CEO of ShipBob, a technology company that streamlines shipping and order fulfillment for e-commerce businesses. Dhruv co-founded ShipBob in May 2014 with Divey Gulati, out of YCombinator. Prior to ShipBob, he spent two years as a software developer at InContext Solutions, another Chicago startup. And previously he spent a few years as a research assistant at Purdue University.

ShipBob has raised a total of $62 million from investors like Bain Capital Ventures, Hyde Park Venture Partners, Hyde Park Angels and Y Combinator.

Shipbob provides same-, next-, and 2-day shipping for e-commerce companies of all sizes taking the hassle out of storing, picking, packing, and shipping products. The startup aims to help small to midsize e-commerce companies ship their products at speeds similar to Amazon.

Listen to the full discussion here:

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Connect with the Guest:

Dhruv Saxena: LinkedIn | Twitter Company Website

Some of the highlights from the podcast:

  • How is ShipBob unique? What is special about the product?
  • Hot manage threats and disruptions in the market
  • ShipBob’s International Expansion Strategy
  • Lessons learned growing from 100+ employees to 450+ employees
  • Every single thing the employees do must be optimized
  • Trust that the team around you is as wise as you.

Show notes:

  • [01:27] Tell us more about your background. You started in the research assistant and then moved to be the founder and CEO of a startup – ShipBob. How did this happen?
  • [06:51] What is the story behind ShipBob? And why did you decide to found it?
  • [11:47] What are some examples of the clients you work with?
  • [18:19] How do you make money? Can you give us more details about your pricing model?
  • [21:13] What is your strategy for international expansion?
  • [24:24] What differentiates ShipBob from the next type of a similar service?
  • [27:26] What do you think might be the biggest threats or disruptors to your journey later on?
  • [33:15] How do you delight end customers while considering their immediate clients? How transparent is it to the end consumer to have encountered innovative shipping services?
  • [36:19] How do you manage onboarding? How do you train them? How do you get your newly graduated staff to speed in terms of logistics and Supply Chain Management knowledge?
  • [44:46] Have you needed lately any senior executive from outside the company? What is the most challenging part about finding and attracting the right talent?
  • [51:50] What are the most difficult hard skills to find for your team? How about soft skills?
  • [54:24] What are your biggest struggles so far in your journey as an entrepreneur?
  • [59:35] Looking back at the ShipBob story so far, what are the things that make you most proud of?

Related Episodes:

Episode #16: Marco Civardi Managing Director Vietnam, Cambodia, Myanmar & Laos at Damco

Episode #28: Brad Hollister CEO of SwanLeap

Episode #32: Laura Behrens Wu Founder & CEO at Shippo

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Lex-GreensillVirtualEvent-FeaturedImage

LEX GREENSILL​

Chief Executive Officer, Greensill​

Lex is the co-founder and CEO of Greensill, and a Senior Advisor and Crown Representative to Her Majesty’s Government on Supply Chain Finance. He was awarded the CBE for Services to the British Economy in Queen Elizabeth II’s 2017 Birthday Honours.

Lex previously established the global SCF business at Morgan Stanley, and led the EMEA SCF business at Citi.

Lex holds an MBA from Manchester Business School, and is a Solicitor of the Supreme Courts of England and Wales, and Queensland.