Succeed in the E-commerce Market Through Innovative Solutions

Terry Chan is an eCommerce Supply Chain Leader with 25 years of experience in driving business growth.

Awarded the “Most promising business leader of Asia 2019” by Economic Times in Singapore, featured by Forbes in 2018 in Vietnam, and invited by World Bank as a speaker in 2018 in Vietnam.

An entrepreneur and executive: JUSTT GROUP (eCommerce Enabler), JUSTT BEAUTY (Healthcare), EC-POST (LogTech), Hong Kong eCommerce Supply Chain Association (HKeCSC) (the First & Only One in HK), held multinational organization leaderships (former GM Supply Chain Management at Alibaba/Lazada, general management/experience at FedEX, DHL eCommerce, S.F. Express, Swedish & Danish Post, KMB, Cathay Pacific).

Adjunct lecturer at the University of Hong Kong. Advisor/mentor/trainer for Hong Kong Sciences & Technology Park Corporation (HKSTP), Hong Kong Trade & Development Council (HKTDC), City University of Hong Kong, Hong Kong Federation of Youths Group (HKFYG). Consultant for Estee Lauder, UBM, GLG, Atheneum, KPMG, EY, Mckinsey, Deloitte, Accenture, 300+ Startups. Chairperson/Keynote speaker/Moderator for 120+ international conferences.

Listen to the full discussion here:

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Connect with the Guest:

Terry Chan: LinkedIn

Some of the highlights from the podcast:

  • Terry’s career highlights and Justt Group offerings
  • Strengths and weaknesses of big eCommerce compared to the Western eCommerce businesses
  • How can Western eCommerce businesses learn from Asia
  • Pain points and lessons learned from eCommerce businesses
  • How Justt group tackles the waste and environmental issues

Show notes:

  • [1:03] Please share more information about yourself, Terry. What are your career highlights,
  • your current responsibilities, and ambitions?
  • [1:18] I’m an eCommerce supply chain executive and leader with over 20 years of experience in driving business growth in a profitable and sustainable way, particularly in Asia-specific regions.
  • [2:22] What are your unique offerings in Justt Group?
  • [2:38] Basically we power eCommerce, and we drive a company to focus on cross-border and Omnichannels. We have the support of the overseeing brand to develop to be succeeded in the emerging eCommerce market, in particular in mainland China, and also Southeast Asia markets. 
  • [3:30] What do you think of these big eCommerce giants like Alibaba, TikTok, Jingdong, Pinduoduo, and now Shein has become really big all of a sudden, tell us about their strengths and weaknesses compared to the Western eCommerce businesses?
  • [3:55] I think no doubt, China is a kind of long fragmented market mainly compared to the Western market, because, for the Western market we have many different individual countries. 
  • [07:57] How can the Western eCommerce business learn from Asia?
  • [8:16] I think, first of all, we need to know that even for eCommerce business, basically, we can classify it into different categories such as marketplace, brand owners, vertical retailers, or even traditional retailers, the kind of eCommerce service it depends on what your role and also the kind of cross border blockchain solution also depends on their role. 
  • [12:31] How about the pain points and lessons learned from eCommerce businesses that are trying to enter the Asian market? What is the watch out for Western eCommerce business?
  • [12:52] The pain points occurs when we develop the eCommerce business or when we try to enter the market, we have to pay attention to the things such as the new retail era, logistic support online-offline business development, and globalization that lead to Omnichannel strategy.
  • [17:41] Many big eCommerce companies have been heavily attacked for waste and environmental issues. What would you suggest to tackle this?
  • [18:51] I think how we tackle this is we have to really pay attention and try to put the ESG with opportunity into our business strategy as a whole, how ESG strategy can create value as a whole along the supply chain, and also lead to paying attention to the market if there any best practice that can patch them up.
  • [19:23] How can your company just grow to help tackle this?
  • [19:33] I think first of all when we need to tackle the eCommerce difficulty, which I mentioned earlier, we have to look at it from the ecosystems perspective.

Related Episodes:

Carbon Neutrality in a Shipping Company

Sustainability Offsetting within the Logistics Sector

Bringing Transportation in Sync with the World

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